1

The mechanic was a nice gentleman and the curtosey car was a nice gesture. Unfortunately the service was a disappointment. I was quoted $900 to fix a timing belt. After he completed the said repairs, the car still did not start, and I came to find out that a compression test was never run before the repairs. I towed my car out of the shop in the same condition I brought it there in, minus $900. I was not happy, I would not take my VW back here and I really wish I could get my money back.

I am so sorry the way things worked out for this VW. Her dad had given her the car at 40,000 miles. It now has 170,000 and a timing belt had never been done according to the customer. This was the 1st time we had seen the car. Whoever had been doing the oil changes should have told her when the timing belt should have been done. It should have been done at 105,000. Also, she said we should have done the compression test before. You have to be able to turn it over to conduct the compression test. Also, this is an interference engine and should have been done at 105K Still I am sorry and wish there was something I could do.

- DuFresne's Auto Service
1

Customer service was great, mechanic Preston was very kind, but I will not be taking my VW back here for service. They charged me $900 for a timing belt replacement just to find out the car still didn't start. I found out later that they didn't run a compression test before doing repairs. I towed my car out in the same condition I left it there in and lost $900. I wish I could get a refund.

4.5

My car is now being taken care of by my neighbor. He tells me what I already knew -- that you do a superb job and your people always do excellent work and are very pleasant. Thanks.

Your very lucky to have such wonderful neighbors. Sad we don't get to see you. So glad you have help.

- DuFresne's Auto Service
4

Preston was awesome!!

Refer your friends we will send you a pair of movie tickets if they come in.

- DuFresne's Auto Service
5

As always, Du Fresne's provides quality service. If one has any questions, they are always available for assistance.

Always nice to see you and red.

- DuFresne's Auto Service
5

Great service. I appreciated the explanation of what needed to be done and why

Thank you for coming in hope to see you again.

- DuFresne's Auto Service
5

Good, honest, and timely service

Thank you for coming in. If you refer us to your friends we will send you a pair of movie tickets.

- DuFresne's Auto Service
5

As always I appreciate your special service in helping me get my car to you. Also a FYI. The Subaru has not been driven more that fifty miles in the last six months therefore no service needed on that car and when I bought the Arcadia I purchased prepaid oil change program, plus I drive so little now that service needed is very rare. Just wanted you to know. Thanks again. Bob

Were so glad we can help out. Thank you for being such wonderful customers. We understand your situation and don't question. We just wanted to make sure your starting your cars every week or two for and hour or two to keep fluids moving and the battery charged. Hope all is well thank you.

- DuFresne's Auto Service
5

Start time was ahead of schedule and all went smoothly.

We know are customers are busy we want to keep them moving. Thank you for coming in.

- DuFresne's Auto Service
5

Top notch service.

Thank you for coming in Mr. Kesterson.

- DuFresne's Auto Service
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