1

This is the worst experience i ever had, and more than happy to share loud. My experience with Du Fresne's was always get estimation first before making the decision. My latest experience was in Nov. 2021 when i need to replace rear brakes of my car. I got general estimation via phone and drop my car, final cost is almost identically aligned. Knowing my front brake pads only have 30% left. I asked how much cost to replace the front one before left the shop. The answer was "SAME"; On 1/19/2022, i called asking for estimation of replace the front brakes, the answer was "no estimation until see the car". With the experience less than 2 months ago, i dropped the car. Later in the afternoon, the shop called with 33% price increase in comparing with the quote i had 2 months ago. I shared the whole story and frustration of the surprise! The decided to decline the service. When i picked up the car, i have to pay another $34 for them to check the car because they failed to provide the estimation even they had the record 2 months ago. This not the normal practice i had with them in the past. This is not the practice i in the industry. I actually called other auto shop, with the details of basic car information, they could provide comfortable estimation. As the customer, this shop is taking advantage of their existing customers. They are not doing job to provide their professional expertise. And in fact, they are charging customer for their estimation. I would continue to share my experience loud, particularly to their existing customers. Be careful to be trapped to their game!

5

I was able to get right in, the people were friendly, the work looked great and it was less expensive than the dealership.

5

Charge for changing transmission fluid was fair.

5

I always receive excellent service at Du Fresne's. They help me take good care of my elderly Mercedes SUV! I have referred others to this shop and will continue to do so.

5

It’s nice to find a local mechanic you can trust! Their prices are reasonable and they are a pleasure to deal with. I plan to service both my vehicles there from now on. Thanks for all you do, DuFresne!

4.5

I give you the highest review for prompt service, fair pricing and reliable work. Thanks for your help.

5

The core service was completed on time and and at the price advertised with no pushing for unnecessary services. Overall I was very happy with the service, is nice to have a good service provider at a convenient location.

5

They where nice and friendly did a great job on the suv at a good price I would use them again

5

Love going to them for any car issue. Really nice and always trying to help me as soon as they can!

Thank you Kelli. So glad we could be of help.

- DuFresne's Auto Service
5

DuFresne has been our mechanic ever since we moved to town 11 years ago. Excellent small business that takes care of our cars with expertise, professionalism and promptness. Recommend.

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