I had a very disappointing first experience with this auto service shop. My car had a dead starter, so I had to tow it here. After diagnosing the issue, I was quoted $398 for the starter alone and about $300 for labor, bringing the total close to $700. The same starter typically costs much less in the market, which raised concerns for me. When I asked about the high price, I was told that the shop marks up parts above market price to cover their costs. I was also informed that if I didn’t want to proceed with the repair, I could tow the car back after paying the diagnostic fee. Since my car had already been towed there, this left me with limited options. The communication on the phone also came across as rude and dismissive, which made an already stressful situation more frustrating. Overall, the pricing felt excessive and the customer service was disappointing. I would recommend asking for a detailed quote and comparing options before proceeding with repairs here.
Thanks Ram. I am sorry you were disappointed. I hope I can explain it a little better. You can always buy cheaper. We try to always put the best part in for the particular application. There are times where it makes more sense to put a certain part in. We know which part will fail more often and nothing is worse for the customer than time and to be without their vehicle. With that said, yes, we mark up parts so we can stay in business serving our customers. If you would like to discuss this further, please call me on my personal cell phone 503-319-2912
- DuFresne's Auto Service