4

Great Service, willing to work with me to solve the problem. Good group to work with.

1

I had initially purchased a vehicle from the Du Fresne's lot from Preston Fowler the manager of Du Fresne's. Assured by Preston that Du Fresne has kept up all maintenance and the vehicle could go cross country if need be without any issues , I felt confident that the vehicle was sound. Unfortunately a day later the alternator on the vehicle died. Being a AAA member myself and Du Fresne's being a AAA certified shop I immediately called the tow company to have the vehicle towed to the shop. Preston gave all sorts of excuses trying to even blame me for the issues. After much back and forth Dufresne's agreed to replace the alternator at no cost to me. Great I'm thinking, until two months later the "new" alternator dies again leaving me stranded on the side of the road. I immediately called Du Fresnes and spoke with several people regarding the issue including Preston. Preston, not remembering he gave me a Du Fresne's invoice tried to lie by saying to me that the work wasn't done there. When he realized that in fact I have a Du Fresnes invoice for the alternator he then recommended that I call NAPA to get a refund - in which I did - but being that the car broke down in Mexico I did not qualify for the refund of nearly $400 I paid to have the vehicle towed and fixed. Upon learning this , I called Du Fresne's to let them know of the situation. Here I was greeted by a very aggressive Preston Fuller spinning the story and trying to avoid responsibility. His spin is that I bought a "part" from him and that since he didn't charge for the service the shop is not responsible. Well AAA begs to differ. The owner Nancy and other staff have also been trying to avoid responsibility. AAA is investigating the shop along with Preston Fuller. I'd be very careful using this shop and or working with Preston Fuller and his team. There is no integrity here. As you can see in the owner's reply, they are avoiding at all costs. No integrity here. I will be following up with AAA and the BBB as businesses like this need to be held accountable.

This is Nancy Scheewe owner of DuFresne Auto Service. I have no customer in our customer base by the name of Nicole Banks. Please let me know what other name it could be under or what your problem is. I have never talked to you. The 1st I heard there was a problem was today. I would like to see your customer work order. If so, there is a very big problem within our system. Please call me at 503-646-2940. I will be here till 3:00 today.

- DuFresne's Auto Service
5

Did a fine job on the brake job.

5

We’ve used DuFresne’s for over 25 years and trust them fully!

Hi Joe, Thank you for the review. You have been like family for all those years

- DuFresne's Auto Service
5

I never enjoy spending money on my car. Particularly when it is moving and getting me where I want to go. Had to pass DEQ this month and DuFresne's set me up. Even sent me out in a loaner car while the parts were arriving.

5

They have done it again!!! ;0) The TEAM at Du Fresne's Auto Repair was very accommodating even in the midst of this Covd-19 Pandemic. From Checking-In at the window to the Mechanic handing my sanitized keys and vehicle, you will never be disappointed. This TRUSTWORTHY TEAM has thought through the process and deserve a 5-Star rating. I plead, with anyone reading this review, to give them a shot just so you can EXPERIENCE the way people should be treated with the respect and courtesy. By the way, there prices are to be desired because they definitely beat any dealership around and any repair shop I have ever been to.

5

The service is always excellent as well as explaining what needs to be done. They don’t do more than is necessary. I have trusted them for a number of years.

5

Thanks for coming in.

- DuFresne's Auto Service
5

Honest, trustworthy, and dependable. What more could you ask for!

We look forward to it. See you for your next oil change.

- DuFresne's Auto Service
5

Thanks for the quick turnaround on the repair and very reasonable cost of the fix. Much quicker and easier to work with than the dealership that I attempted to do the repair at initially.

We appreciate the business. Thank you for using Dufresnes Auto.

- DuFresne's Auto Service
DuFresne's Auto Service is committed to ensuring effective communication and digital accessibility to all users. We are continually improving the user experience for everyone, and apply the relevant accessibility standards to achieve these goals. We welcome your feedback. Please call DuFresne's Auto Service (503) 646-2940 if you have any issues in accessing any area of our website.