I called regarding a vehicle that previously had a “checked computers” service noted in its history report. As someone who has purchased many vehicles over the years, I routinely contact prior service shops to better understand entries like this. During my call, I was informed that because another customer paid for the service, no details could be shared unless the vehicle was brought in and a new diagnostic was performed for approximately $200. I understand that businesses have privacy policies regarding prior customers. That said, I found the interaction itself to be discouraging. While asking clarifying questions, I felt I was being talked over, and the tone of the conversation came across as curt. As a prospective buyer simply trying to do due diligence, I left the call feeling that my questions were not welcomed. Sharing my experience for others who may be researching a vehicle’s service history.
I couldn't answer this until I got all the facts. FACTS: This person, The Boss, has never been to our shop, doesn't own this vehicle. He was perusing car fax and saw a particular car that had been to our shop for used car inspection. We only give the inspection to the buyer who is paying for the report. We never give out information unless the owner has requested us to give to another person. This is not our customer and should not be allowed to write a review about us, never using our services or know us I will report this to Google
- DuFresne's Auto Service