Charged me $250 to diagnose a check engine light - when I had already given them the code from an ODB2 Scanner and told them exactly what the issue was (an ongoing issue I’ve been unable to make the time to fix myself). No explanation on the price point of that diagnosis either, just a “$50-350” estimate range (PER ISSUE) they charge for diagnosis. Apparently labor rates “vary based on service” but are also hourly as well? Never in 30 years of car maintenance have I run into something like that. This place is an absolute rip off and I will not be back. Edit - picked my vehicle up today. I was charged over $90 for a $24 part (from Napa, where they told me they ordered it from). They did a test I DID NOT ASK FOR and charged me $200+ for that diagnostic. The response from them about “zip codes” vs “address” is an absolute farce. Never have I EVER been charged diagnostic fees like I was here; I’ve spoken to a dozen people and four other shops this week who were all just as blown away as I was. I understand markup for making money, but the unapologetic attitude surround their exorbitant prices is atrocious. I cannot state clearly enough this is NOT the place to trust with your vehicle.
Kitty, I am sorry if you were dissatisfied with your diagnosis on your check engine light. I can’t find a customer under Kitty M. Send me the name if would have been. See if I can explain it. Anybody can pull codes. If I give you my zipcode, can you drive to my house, No, you need the whole address. It is the same way with a code reader, that is only a system not the complete diagnosis. It takes a technician to go through all the steps to come to a conclusion. Usually we quote 60-260 with it running somewhere in the middle. If you give your full name, I will look it up and see if I can give you a better explanation or you can call my personal cell 503-319-2912. I can’t find you in our system
- DuFresne's Auto Service