5

Brought my car here again because this shop does the best work. They are fair in price, timeliness, and communication. Preston will always get you scheduled right away, diagnose the issues, and communicate the outcome quickly with more than fair pricing. I have never been disappointed and will continue to always bring my car here for service.

Janae, Thank you Preston does a good job communicating. We appreciate your business and hope we always do.

- DuFresne's Auto Service
5

Outstanding service!

Glad we could help keep you moving.

- DuFresne's Auto Service
5

Always great, friendly service!

Thanks for coming in.

- DuFresne's Auto Service
5

Consistently outstanding service!

That is what I like to hear. Consistently outstanding service. Hope what you do brings as much satisfaction. Have a great day

- DuFresne's Auto Service
5

So relieved to find a reliable independent shop. Thank you for the good service.

5

Great service, advise, and always trusted.

5

Great customer service and personalized attention. Very professional and resolved my car issue in a very timely manner. I highly recommend DuFresnes!

4

Thank you Debbie. What can we do to get the 5th star.

- DuFresne's Auto Service
5

Wonderful, honest neighborhood small business. They go above and beyond to help accommodate you and don’t charge for the little extras they do. Highly recommend above the dealership service dept.

Thank you. When you don't have the best looking place and being small in parking, we try to make up for it by giving the best service possible.

- DuFresne's Auto Service
1

This is the worst experience i ever had, and more than happy to share loud. My experience with Du Fresne's was always get estimation first before making the decision. My latest experience was in Nov. 2021 when i need to replace rear brakes of my car. I got general estimation via phone and drop my car, final cost is almost identically aligned. Knowing my front brake pads only have 30% left. I asked how much cost to replace the front one before left the shop. The answer was "SAME"; On 1/19/2022, i called asking for estimation of replace the front brakes, the answer was "no estimation until see the car". With the experience less than 2 months ago, i dropped the car. Later in the afternoon, the shop called with 33% price increase in comparing with the quote i had 2 months ago. I shared the whole story and frustration of the surprise! The decided to decline the service. When i picked up the car, i have to pay another $34 for them to check the car because they failed to provide the estimation even they had the record 2 months ago. This not the normal practice i had with them in the past. This is not the practice i in the industry. I actually called other auto shop, with the details of basic car information, they could provide comfortable estimation. As the customer, this shop is taking advantage of their existing customers. They are not doing job to provide their professional expertise. And in fact, they are charging customer for their estimation. I would continue to share my experience loud, particularly to their existing customers. Be careful to be trapped to their game!

DuFresne's Auto Service is committed to ensuring effective communication and digital accessibility to all users. We are continually improving the user experience for everyone, and apply the relevant accessibility standards to achieve these goals. We welcome your feedback. Please call DuFresne's Auto Service (503) 646-2940 if you have any issues in accessing any area of our website.