We will be closed on November 28 and 29 for Thanksgiving - Dufresne's Auto Service
5

We love Du Fresne's Auto Service! They are very punctual and honest about the work that needs to be done and your options. Highly recommend!

2

I brought my car for an oil pan gasket leak issue and I had to bring it back a week later since there was still an oil leak/drip. Although the first job fixed the oil pan gasket that I reported, the second source of oil leak was not diagnosed despite the fact that they even went in deep to determine that I had to change my timing belt. This same thoroughness should have been equally applied to find the second oil leak. So I had to come back a week later for the second leak -- not only do I have to take time off work to do this, I also have to spend new labor cost. And on top of this, there was an opportunity to change my spark plugs during the second job, and would have been a minimal added labor, but I was not informed of it until I was picking up the car. So now when I need to change the spark plugs, it will incur another significant labor charges instead of an incremental job cost. The labor cost are not cheap and I feel like I am being stringed along. As of today, it remains to be determined if the oil leak have been fully diagnosed.

5

They were amazing to work with. My rear brake pads was in a decent condition and they honestly shared it should be ok for another 9 months or so whereas BMW service center sounded like it has to be more urgently done. Dufresne also identified a faulty alternator, ordered a new part from out of state, fixed it and gave my car back ahead of their initial projection date. Will go with them for future services too!

Thank you Venkat for you taking the time to write a review. I know you get lots, everybody wants a review. Glad it was for us. Glad we have gained a new client.

- DuFresne's Auto Service
1

Just walked out the door now. Rude service and unprofessional. Never going back again. Stop sending me any flyers.

I am assuming this customer is Stephen Lin. He called this morning and needed an oil change. When he got here, he wanted his TPMS diagnosed free since it had come on after his last oil change with us. That was almost 2 years ago and hasn't been in since. He did say, he has been adding air frequently, probably has a screw in the tire that keeps needing air. I am very sorry we didn't live up to his expectations. Looking back, we haven't sent him our monthly newsletter since May 2023. I assume he asked to be taken off our list sometime in May. I did tell Stephen that we would check all his tires including his spare, if he has one. There would be no charge for this.

- DuFresne's Auto Service
0.5

Very disappointed in my first experience with this shop. Was hoping for better since this vehicle had been previously serviced here by the previous owner and it was convienant to home. Charged for diagnostic service that I don't believe happened outside of what would normally happen with an oil change. Huge markup on parts quoted.

1

Dropped my Suburu off for an oil change and to diagnose an issue with windshield washer fluid level low warning. Not convinced they actually diagnosed the issue beyond topping off the fluid and saying the reservior would need to be replaced. When quoting that cost, the mark up on the part was over 75% over the public cost at the dealership (I would expect some markup...but that seems a bit excessive.) I went home and found info on the issue in the Outback forums, including a copy of the TSB for diagnosing that issue. I only had the tools to do the first step, which was checking the sensor connection to make sure it wasn't loose. I followed those instructions and lo and behold, the warning turned off. Very disappointed in my first experience with this shop...was hoping for better since this vehicle had been previously serviced here by the previous owner and it was convienant to home. Update after the response: The dealer's public cost for the part was $101 and your cost was $177. Even if that is only a 57% markup...that's still pretty steep (my cousin runs a shop in Eugene and let me know his typical markup is 20-40%). There wasn't any diagnosis done on the puddle lights as I had already explained that they weren't able to have the bulbs replaced and that what needed to be checked was the fuse/wiring. When I stopped by this morning to ask about these things...that's when a refund should have been offered...I shouldn't have to follow up further...you have my contact information.

Ryan, I am so sorry we disappointed you. I talked to the technician that worked on your vehicle. 1st the est that you agreed to was $60.00 to check on the alert. We charged you $45.00 Marco said he should have tried the connection 1st. It looked all right, but it was not all the way tightly pushed in. It appeared it was. He did OHM test it, but it would not have shown the correct numbers if it was not all the way connected. The $45.00 was not unreasonable for over a 1/2 hour check out, including the puddle lights. Lastly the markup was not 75% it was 57%. We have to markup parts and charge for time. I am really sorry again If he calls me, I'll refund the $45.00.

- DuFresne's Auto Service
5

5

Always a pleasure to do business with Dufresne’s

4.5

Very prompt, courteous, easy to use business. They do good work !

5

Super quick and efficient service would definitely recommend

Thanks Wesley. Tell all your friends. We love referrals.

- DuFresne's Auto Service
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