I paid for the #2 package oil change which included vacuume window wash, tire rotation, and inspection. They never vacuumed my car or washed the windows and i don't think they rotated the tires. Never offered me the free cup of coffee either.
I am sorry we didn't live up to your expectations. I think part it was because of lack communications. The car was not finished, we were waiting to hear from you on other repairs. You said you called, don't know what happened. Then when you showed up to pick it up, it was not finished. According to the tech the rotate was not needed due to them being equal. Please bring in your car and we will vacuum it and recheck your tires for rotation. Once again very sorry.
- DuFresne's Auto Service