My 2003 Saab broke down in traffic on NW Cornell in the late afternoon. As a long-time client, I called DuFresne's to see if I could have the car towed and repaired there. I had worked with Steve over the years, and, in particular, with this particular problem I experienced two years ago.Within 24 hours, Steve and Eric diagnosed the problem, submitted an estimate, and had the car ready for me to pick up. Steve was, as always, thorough, articulate and totally professional. He is an absolute delight to work with, and I never have to worry about being taken advantage of.We have come to rely exclusively on Steve/DuFresne's to maintain both our cars, and will continue to do so in the future.