Reviews - Page 164 - DuFresne's Auto Service

Cedar Mill Resident

7/20/2016

Repairs were made that were not needed twice and were a lot higher than many other repair shops. Will no longer trust them to do repairs.

This 98 Cadillac came in towed with a no start no crank. After Checking it out For $37.56 we told him he needed a battery. We would 1st have to put a battery in and then check it again at no further charge to make sure the alternator was performing. When Nancy, the owner called him, he told her that both the alternator and battery were new within a year. The battery date had been not correctly punched. It showed November 2005, but really was 2015. We then suggested he take it back to the shop that had previously done the work. Please contact me and we can further discuss the problem.

- DuFresne's Auto Service

Bob And Gail Holcomb

7/18/2016

I for sure appreciate your above and beyond service. With Gail not driving it is extremely helpful to have help in getting our cars to you for repair. A BIG THANK YOU. Bob

Any time Bob. Your like family. Just let us know. Thank you

- DuFresne's Auto Service

allison youngbar

7/14/2016

I was told I would get a call with an estimate. I got a call later that evening saying they already fixed my a/c and it would cost me $260. The main reason I took it there was for the engine knocking. Got a call again saying the reason my check engine light was on was probably a loose gas cap. Again, the reason I took it there was for the engine knocking. I was told that information wasn't passed on so they asked to keep the car overnight stating "I won't charge you anymore I just need more time." Well fast forward to this morning, I get a call saying it was going to be $665. Don't understand how they can just do work without talking to the customer first about the price. The real kicker is when I went to pick it up, the final price was $699. Just randomly decided to do more work without my consent and charge me for it. They weren't apologetic about taking advantage of me, even said the miscommunication must have been on both sides, as if it's my fault that the receptionist didn't mention the whole reason I took my car there in the first place.

Russell Berard

7/14/2016

Excellent service as always!

Thanks for trusting in us.

- DuFresne's Auto Service

Deb Parker

7/14/2016

I had my car towed to Du Fresne's after hours on a Friday because they work on imports and were open on Saturday. The work was done on-time, as promised, and at the price I agreed to even though there was more work than expected. Very pleasant interactions.

Thank you for choosing us. So glad we could get you in and back on the road.

- DuFresne's Auto Service

Deanna Johnson

6/30/2016

Friendly and professional.

Thank you for coming in Deanna.

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Rick, Nancy Shannon

6/30/2016

As always, the staff at Du Fresne's provides excellent customer service, responsiveness and thorough quality work. Definitely ahead of other shops when it comes to customer satisfaction and quality auto care.

THank you we know our customers are busy. Always want to keep your car moving and healthy. Thanks for coming in.

- DuFresne's Auto Service

Karen Buhaly

6/30/2016

Did the work quickly and at a reasonable price

We also send out a newsletter "Braking News" everymonth with coupons and specials look for it in the mail. :)

- DuFresne's Auto Service

Andrew Hafner

6/27/2016

Once again I had a great experience at DuFresne's. Electrical issues have a bad reputation but mine was diagnosed and repaired quickly for a good price, and their coupon helped as well. Get on their mailing list!

Thank you so much. Glad we could get to the bottom of the problem and fix quickly. We also send out a pair of movie tickets for referrals.

- DuFresne's Auto Service

M L

6/26/2016

Leak issue handled easily and quickly.

So glad we could keep you going. Thank you for coming in.

- DuFresne's Auto Service

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