Great guys, great service. One Saturday afternoon I was frantically searching for a mechanic's shop that was open that could take in my car which had all manners of sounds coming from the engine, would shut off every few blocks and would eventually start smoking from under the hood. From the moment I called them, they were sounded very compassionate to my plight (good customer service?) and were nice enough to stay open the extra 5 minutes as my car was being towed to their garage. The next business day, they had my car up and running. On top of their friendly staff, from the person who took my call to the 2 mechanics I met, service was quick and the cost seemed reasonable - repairs were made to the belt and and tensioner system. I think what helped my opinion of them is when they took the extra minute or two to show me the actual parts they replaced instead of just having to take it on faith - it makes me more willing to trust them that the parts they claimed broke down was actually the cause of my problems.I can't say I have an opinon of the owner of the shop (Nancy) who seems to be the primary reason for Nathan G.'s poor review of the shop, since I never ran into her.All in all it's a mechanic shop - people seem to either love their mechanics or hate them. Remember that when reading reviews.