PORTLAND AUTO REPAIR

Dropped my Suburu off for an oil change and to diagnose an issue with windshield washer fluid level low warning. Not convinced they actually diagnosed the issue beyond topping off the fluid and saying the reservior would need to be replaced. When quoting that cost, the mark up on the part was over 75% over the public cost at the dealership (I would expect some markup...but that seems a bit excessive.) I went home and found info on the issue in the Outback forums, including a copy of the TSB for diagnosing that issue. I only had the tools to do the first step, which was checking the sensor connection to make sure it wasn't loose. I followed those instructions and lo and behold, the warning turned off. Very disappointed in my first experience with this shop...was hoping for better since this vehicle had been previously serviced here by the previous owner and it was convienant to home. Update after the response: The dealer's public cost for the part was $101 and your cost was $177. Even if that is only a 57% markup...that's still pretty steep (my cousin runs a shop in Eugene and let me know his typical markup is 20-40%). There wasn't any diagnosis done on the puddle lights as I had already explained that they weren't able to have the bulbs replaced and that what needed to be checked was the fuse/wiring. When I stopped by this morning to ask about these things...that's when a refund should have been offered...I shouldn't have to follow up further...you have my contact information.

Always a pleasure to do business with Dufresne’s

Very prompt, courteous, easy to use business. They do good work !

Super quick and efficient service would definitely recommend

Brought our vehicle in thinking we knew what the problem was since it was at a big dealership and gave us the diagnosis. But Du Fresne actually took the time to find the source of the problem and fix it and saved us thousands of dollars due to error in diagnosis from a dealership that only knows how to ready a computer to fix things. We chose to have them fix it instead of a dealership for the experience and knowledge of how to find and fix the problem.

I had an engine problem and the dealership was a two week wait just to diagnose the problem. I had driven by Du Fresne's for years and noted it was always busy, with nice cars, so I decided to give them a try. I made an appointment on Tuesday for a Thursday diagnosis. They had the problem identified by noon, got the parts ordered, and I was back on the road by mid-day on Friday. Of course the nature of the problem helped with the timing. But the staff was very efficient and thorough so process from walking in for an appointment to driving my car of the lot was as fast as could be expected. I am pleased.

Great service and communication from the Team! They have been my mechanic for a couple of years and always have a great experience.

Repaired my 22 year old Tacoma after I had it in another shop and the dealer twice. I am very happy with their service.

I always appreciate how you accommodate us as we typically change oil in both cars on one day.