Techs are awesome- my husband and neighbors swear by this shop, and have used them in the past. Came in today & Owner was inarticulate about cars, but fired a bunch of unhelpful questions, and fell over a propane tank she had unsafely stored in aisle. I asked to speak to a mechanic so I could have a productive conversation about my vehicle. Owner and other lady (family member? unprofessional appearance)glared at me and whispered as I spoke with the tech. Odd. But the tech, was fantastic. He offered for Owner to give me 5 minute ride- she was clearly annoyed, and discussed her personal business about having a medical appt. The men are great workers and strong communicators, but I went with another shop, as this shop had no loaner cars available. All of us in West Hills/Forest Heights swear by this shop's services- esp German vehicles- just be sure circumvent the women answering the phones.